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trailer package/software not working


Feb 1, 2024
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Eagle River Alaska
So I have a 23 ram rebel with the large display screen. the truck came with software package that allows you to chose what trailer you are towing and make changes to that trailer software to configure the trailer. it also has a light feature that when you select check lights, it will flash all the trailer lights for 5 minutes and allow you to check the lights.
Well none of these features work, and the dealer has had the truck for a total of almost 2 weeks and they have done nothing but change all the settings in the radio due to updates they make.
Is there any Ram technicians out there that can help with this issue. I am about to get mad at Ram and loose my cool with them for not getting this fixed, they have asked me to bring the truck back in and leave it for another week.